Shipping & Returns

Riena packs every painting personally before it leaves the studio. This is not outsourced. The care that goes into a painting continues into how it travels.

• Glassine paper to protect the painted surface from abrasion
• Corner protectors on all four sides
• Multiple layers of bubble wrap, sealed with archival tape
• Double-walled corrugated cardboard for works up to 30 inches
• Custom wooden crates for larger works
• A handwritten note from Riena describing the day the painting was made
• The signed, numbered Certificate of Authenticity

Timeline

We dispatch most orders within 3–5 business days. After dispatch, delivery takes 3–7 business days depending on your location. You will receive a tracking number by email when the courier picks up.

Shipping charges

• Free on all orders above ₹ 10,000
• ₹ 599 flat for orders below ₹ 10,000
• Large works (36 in+ on any side) may carry an additional handling surcharge of ₹ 1,200

Courier partners

We use Blue Dart, Delhivery, or FedEx India depending on your location and artwork size. All shipments are fully insured at the declared purchase value.

We ship worldwide via FedEx International Priority or DHL Express. Estimated delivery time is 7–14 business days after dispatch, excluding customs processing time.

International rates

• South Asia: ₹ 3,500
• Middle East: ₹ 5,500
• UK & Europe: ₹ 8,000
• USA, Canada, Australia: ₹ 9,500

Because every painting is a unique, one-of-one original, we do not accept returns for change of mind. We encourage all buyers to ask questions, request videos, or see a WhatsApp room mockup before purchasing.

When we do accept returns

• The artwork arrived physically damaged in transit
• The artwork received is materially different from the listing (wrong painting)
• There is undisclosed, significant damage not mentioned in the listing

How to initiate a return

• Email studio@rienaartz.com within 48 hours of delivery
• Include your order number, photographs of the artwork and packaging
• Do not discard the original packaging until we advise
• We will arrange return shipping at our cost and process your refund within 5–7 business days of receiving the painting back

In the rare event that a shipment is lost by the courier, we will:

• File an insurance claim with the courier on your behalf
• Keep you updated throughout the process
• Issue a full refund once the claim is confirmed, typically within 10–15 business days

You will not bear any financial loss for a shipment that is lost in transit.

We strongly encourage you to reach out before purchasing if you have any doubts. Riena or a studio team member will personally respond to every message.

• Request additional photographs or a short video of the artwork
• Ask for a WhatsApp room mockup showing the painting in your space
• Enquire about dimensions, colours, or surface texture
• Ask about international shipping to your specific country

Write to us at studio@rienaartz.com or on Instagram @rienaartz.