Refund Policy

Because these are one-of-one original paintings, we cannot offer refunds for change of mind. We encourage you to ask questions, request additional photographs, or see a WhatsApp room mockup before purchasing.

If your painting arrives physically damaged:

• Email us at studio@rienaartz.com within 48 hours of delivery.
• Include clear photographs of the damage to the artwork and the packaging.
• We will assess and arrange a full refund or replacement (if a comparable work is available) at our discretion.
• Do not discard the original packaging — it may be needed for a courier claim.

We take out shipping insurance on every order. You will not be out of pocket for damage that occurs during transit.

If the painting you receive is materially different from the listing (wrong artwork, significant undisclosed damage), please contact us within 48 hours of delivery with photographs. We will arrange a return and full refund at our cost.

Minor colour variation between screen and in-person is normal and not considered "significantly not as described." We always recommend requesting additional photos or a video before purchasing.

We do not offer refunds for change of mind. Original artworks are unique objects — once a painting leaves the studio for another collector, it cannot be resold as new.

We strongly encourage you to:

• Request a WhatsApp room mockup showing the painting in your space before buying.
• Ask for additional photos, video walkarounds, or even a short video call with Riena.
• Read the full listing including dimensions, medium, and surface details.

You may cancel an order within 24 hours of placement for a full refund. After 24 hours, the artwork may already be packed and booked with a courier. Write to studio@rienaartz.com immediately — we will do our best to accommodate.

Approved refunds are processed within 5–7 business days. The amount is returned to your original payment method (credit card, UPI, net banking, etc.) via Razorpay. Depending on your bank, it may take an additional 3–5 business days to appear in your account.

All refund requests must be initiated by email to studio@rienaartz.com. Please include your order number, name, and photographs where applicable. We respond to every message personally, usually within the same business day.