Privacy Policy

When you browse or purchase from riena ARTZ, we may collect the following types of information:

Information you give us

• Name, email address, and phone number (when you place an order or contact us)
• Shipping address and billing address
• Payment information — processed securely through Razorpay. We never store card details.
• Any messages or notes you send to the studio

Information collected automatically

• IP address, browser type, and device information
• Pages visited and time spent on the website
• Referral source (how you found us)
• Cookies — see our Cookie section below

We use your information only for legitimate purposes. We do not sell, rent, or trade your personal data with any third party for marketing purposes.

• To process and fulfil your order
• To send you order confirmation, shipping updates, and the tracking number
• To respond to your enquiries personally — every message is read by Riena or a studio team member
• To improve the website experience
• To send you studio updates and new artwork notifications, if you have opted in

Cookies are small text files stored on your browser. We use them to:

• Keep items in your cart between sessions
• Remember your preferences
• Understand which pages are most useful (analytics only — no personal data shared)

You can disable cookies in your browser settings at any time. Note that some parts of the website (like the cart) may not work correctly without them.

We share your information only with the third-party services required to run the business:

• Razorpay — for payment processing (they have their own privacy policy)
• Shipping carriers (e.g., Delhivery, Blue Dart) — your name and address are shared to deliver your order
• Cloudflare — our website infrastructure provider
• Resend — for transactional emails (order confirmation, shipping updates)

We do not share your data with advertisers, data brokers, or any marketing platforms.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations (e.g., we must keep order records for 7 years for tax purposes)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please write to us at studio@rienaartz.com. We will respond within 7 business days.

We take reasonable technical and organisational measures to protect your information. Our website uses HTTPS encryption. Payment data is handled by Razorpay, which is PCI-DSS compliant.

No online transmission is 100% secure. If you have concerns about a specific piece of data, please contact us directly.

For any privacy-related questions, write to:

riena ARTZ
Email: studio@rienaartz.com
Instagram: @rienaartz